Shipping & Returns:
We put care into every package—because we know it’s more than just a product. It’s a piece of your parenting journey, and we’re honored to be part of it.
Shipping Information
Processing Time:
All orders are handmade and packed with love. Please allow 3–5 business days for processing before your order ships.
Shipping Carriers:
We currently ship via Canada Post. You’ll receive a tracking number once your order is on its way.
Estimated Delivery Times:
Canada: 3–9 business days
USA: 5–12 business days
International: 7–21 business days (may vary depending on location and customs)
Note: Delivery delays may occur during holidays or due to carrier issues outside our control. We appreciate your patience and understanding.
Returns & Exchanges
We’re a small, heart-led business and every product is created with intention. At this time, we do not offer refunds, but we’re committed to making things right if there’s a problem.
Damaged or Incorrect Orders:
If your order arrives damaged or incorrect, please email us within 7 days of receiving it at mamaharlemco@gmail.com with:
Your order number
A photo of the issue
A short description
We’ll do our best to send a replacement or offer store credit.
Digital Downloads:
All digital products (like our Feelings Are Sacred journal) are final sale.
Custom or Limited Edition Items:
These are non-refundable and non-returnable, unless there is a clear defect or issue.
Questions?
We’re real people behind the screen—mamas, creators, and cycle-breakers just like you. If you’re unsure about anything, reach out: mamaharlemco@gmail.com
From our hearts to your home—thank you for supporting Mama & Harlem Co.